Shipping fees and delivery timesUpdated 2 months ago

Our standard warehouse processing time is between 3 to 5 business days once you place our order. The time it takes for your order to arrive will depend on where you are located and what type of shipping method you select. During busy times, there may be unexpected delays. You will receive an email shipping confirmation once your order has shipped. Orders can't be modified or canceled once placed.

No extra costs, no stress—we're paying the Duties & Tariffs so that our prices can stay the same for you. Happy Shopping!

Merchandise cannot be delivered to P.O. boxes or addresses within the following states, territories or possessions: Hawaii, Alaska and Puerto Rico. Shipping addresses must be valid United States addresses.

Shipping conditions and restrictions

Ardene is glad to offer shipping everywhere in the continental USA!

Merchandise offered through Ardene.com/us is only available for delivery to addresses in the United States. Please visit our website for Canada if you wish to deliver merchandise to an address in Canada.

You are responsible for the shipping costs associated with the delivery to you of merchandise purchased through Ardene.com. Shipping fees are non-refundable.

The delivery times outlined above are estimates only and Ardene will not be responsible for any damages or costs resulting from any delays in delivery.

All merchandise purchased is intended for use in the country from which it was ordered. If, however, you decide to take merchandise to another country, you will be responsible for adhering to both the export legislation of the order country and the import legislation of the destination country. Ardene shall not be liable.

Ship to store

You can now have your order shipped to your favorite store for pick-up.

How it works:

1. During checkout select the "Pickup points" option during the shipping step.
2. Enter your zip code or enable your location to get a list of stores nearest to you.
3. Select your preferred store and proceed to payment.
4. You will receive a confirmation email once your items are ready to be picked up! If your order was received in multiple shipments, you will receive separate confirmation emails when each one is ready for pick-up.

Pick-up

When you pick up your order, don't forget to bring a photo ID and your "Ready for pick-up" email.

If someone else is picking up your order, they will also need to bring a photo ID along with the order confirmation email. The address on their ID must match the order billing address. Only someone living at the same address as you can pick up your order.

Your order will be held in-store for 10 days. For any orders received in multiple shipments, the hold timeframe will start as of the last shipment receipt. An email reminder will be sent to you when 5 days are left. If you do not pick up all your items in time, your order will be returned and a refund will be processed.

Shipping fee

The shipping fee for this delivery option is the same as our standard shipping.

Want to track your order?Contact Us.

We've made it easy to track your order. Track it directly on our website with your order number and postal code. If you have ordered multiple items, you may receive each item individually, on different dates.

Once your package is picked up by the courier, your tracking number sent by email will show an estimated delivery date. If your package is not delivered within 2 business days of that date, please contact us.

Got questions or didn’t receive a tracking number by email?