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If you consider an item you received to be defective, please contact our customer service department at support@ardene.com right away with details and pictures of the defect.

What do I do if my product is defective?

Exchanges and returns

How do I know where my online order is?

How do I know you have received my order?

Where can I find my order and tracking numbers?

Can I make changes to my order?

Can I cancel my order?

What if I did not receive part of my order?

What should I do if I receive an incorrect or faulty item?

Why does my order status say “complete” but I never received my package?

Can I change my address?

Orders

Shipping fees and delivery times

Where does Ardene ship online orders?

What courier do you use?

Do you ship to PO boxes?

Can you ship to a different address other than my billing address?

Do I need to sign for my parcel? What if no one is home?

I ordered multiple items, will I receive them separately?

What if my parcel does not arrive?

When can I expect my order?

Can I make an order on the US website and have it shipped to the Canada?

Are shipping costs refundable?

What is a split shipment?

What are your processing times?

Shipping

Why do I have a refund on my credit card when my order wasn’t canceled?

Do I need to place another order if I see a refund on my credit card?

How long do I have to return an item?

How much does it cost to return an item?

How long does it take to process my return?

How can I track the status of my return?

I want to return a product but lost my shipping label

If I don’t have the original packaging, can I still return an item?

Can I return more than one order?

Do you refund the shipping charge?

How do I return or exchange an item purchased using installments with Afterpay?

Offers and Promotions

How do the Ardene promotions work?

I have an online promo code. Where do I enter it to receive the discount?

My promo code isn’t applying to all items in my order.

Can I use more than 1 promo code?

Can promotions be combined?

Are promo codes one time use only?

Is there an expiration date to my offer?

Is my offer applicable in liquidation stores?

Do I have to be an Ardene Rewards member to use an offer?

My rewards

Where do I go to log in?

How do I change the email linked to my account?

How do I unsubscribe from your newsletter?

How do I change my saved delivery address?

How can I create an account?

How do I delete my account?

By creating an account am I automatically enrolled in the Ardene Rewards loyalty program?

How do I earn points?

How many points is a dollar worth?

Do points expire?

When do my points get added?

Can I earn points for purchases I made before joining the loyalty program or if I forgot to tell the cashier that I am a member?

If I have multiple email addresses can I combine my points?

What happens to my points when I return/exchange items?

Can I earn points on orders paid with a gift card?

What are rewards and how do I get them?

How do I change my contact preferences? copy

Payment methods

How can I purchase an Ardene gift card?

Where can I use my Ardene gift card?

How do I use a gift card online?

How do I check the balance on my gift card?

My gift card was lost/stolen, can I have a new one?

Can I pay with an e-gift card in-stores?

When will I be charged?

How do I know your website is secure?

Can I use Afterpay if I'm an international customer?

Can I get a gift receipt?

What are Happy Cards?

Products and Quality

How can I find my size?

How do I find the product I am looking for?

Why can’t I find an item that was advertised?

Will you be getting more inventory?

Will my clothing shrink?

Do I need to wash my clothes before wearing them for the first time?

How do I know a piece of clothing has been made sustainably?

Where can I learn more about Ardene’s sustainability efforts?

Can I save my items in my bag?

Corporate and Stores

Accessibility

What is Ardene's reward program and why should I join?

How can I join?

Is there an age requirement to become a member?

Do I need to have an Ardene app to become a member?

What if I don't have an email address? Can I join the program?

Does it cost anything to join?

Where can I find all my Ardene's rewards information?

Do I need to renew my membership?

How do I level up?

Where can I find my member ID?

How do I cancel my loyalty program subscription?

Loyalty program

Will my personal information be shared?

Privacy

What do I do if my product is defective?Updated 4 months ago