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<p>Once we receive your order, we will email you an order confirmation that contains your order number. When your order has been packed and has shipped from our warehouse, you&apos;ll receive a shipping confirmation by email. This will contain your tracking number.</p>

Once we receive your order, we will email you an order confirmation that contains your order number. When your order has been packed and has shipped from our warehouse, you'll receive a shipping confirmation by email. This will contain your tracking

Where can I find my order and tracking numbers?

Orders

How do I know where my online order is?

How do I know you have received my order?

Can I make changes to my order?

Can I cancel my order?

What if I did not receive part of my order?

What should I do if I receive an incorrect or faulty item?

Why does my order status say “complete” but I never received my package?

Can I change my address?

Shipping fees and delivery times

Where does Ardene ship online orders?

What courier do you use?

Do you ship to PO boxes?

Can you ship to a different address other than my billing address?

Do I need to sign for my parcel? What if no one is home?

I ordered multiple items, will I receive them separately?

What if my parcel does not arrive?

When can I expect my order?

Can I make an order on the US website and have it shipped to the Canada?

Are shipping costs refundable?

What is a split shipment?

What are your processing times?

Shipping

Exchanges and returns

Why do I have a refund on my credit card when my order wasn’t canceled?

Do I need to place another order if I see a refund on my credit card?

How long do I have to return an item?

How much does it cost to return an item?

How long does it take to process my return?

How can I track the status of my return?

I want to return a product but lost my shipping label

If I don’t have the original packaging, can I still return an item?

Can I return more than one order?

What do I do if my product is defective?

Do you refund the shipping charge?

How do I return or exchange an item purchased using installments with Afterpay?

Offers and Promotions

How do the Ardene promotions work?

I have an online promo code. Where do I enter it to receive the discount?

My promo code isn’t applying to all items in my order.

Can I use more than 1 promo code?

Can promotions be combined?

Are promo codes one time use only?

Is there an expiration date to my offer?

Is my offer applicable in liquidation stores?

Do I have to be an Ardene Rewards member to use an offer?

My rewards

Where do I go to log in?

How do I change the email linked to my account?

How do I unsubscribe from your newsletter?

How do I change my saved delivery address?

How can I create an account?

How do I delete my account?

By creating an account am I automatically enrolled in the Ardene Rewards loyalty program?

How do I earn points?

How many points is a dollar worth?

Do points expire?

When do my points get added?

Can I earn points for purchases I made before joining the loyalty program or if I forgot to tell the cashier that I am a member?

If I have multiple email addresses can I combine my points?

What happens to my points when I return/exchange items?

Can I earn points on orders paid with a gift card?

What are rewards and how do I get them?

How do I change my contact preferences? copy

Payment methods

How can I purchase an Ardene gift card?

Where can I use my Ardene gift card?

How do I use a gift card online?

How do I check the balance on my gift card?

My gift card was lost/stolen, can I have a new one?

Can I pay with an e-gift card in-stores?

When will I be charged?

How do I know your website is secure?

Can I use Afterpay if I'm an international customer?

Can I get a gift receipt?

What are Happy Cards?

Products and Quality

How can I find my size?

How do I find the product I am looking for?

Why can’t I find an item that was advertised?

Will you be getting more inventory?

Will my clothing shrink?

Do I need to wash my clothes before wearing them for the first time?

How do I know a piece of clothing has been made sustainably?

Where can I learn more about Ardene’s sustainability efforts?

Can I save my items in my bag?

Corporate and Stores

Accessibility

What is Ardene's reward program and why should I join?

How can I join?

Is there an age requirement to become a member?

Do I need to have an Ardene app to become a member?

What if I don't have an email address? Can I join the program?

Does it cost anything to join?

Where can I find all my Ardene's rewards information?

Do I need to renew my membership?

How do I level up?

Where can I find my member ID?

How do I cancel my loyalty program subscription?

Loyalty program

Will my personal information be shared?

Privacy

Where can I find my order and tracking numbers?Updated 5 months ago