What happens to my points when I return/exchange items?Updated 5 months ago

When you return merchandise, it will result in a point balance deduction equivalent to the points earned on the returned item(s). If a return is made after a reward is issued you will not lose your earned reward however this may cause a negative point balance. Only the amount paid for the item(s) will be refunded, not the savings from the reward if one was applied to the original purchase. This means you will be forfeiting the offer previously used on the returned purchase.

When you exchange merchandise, it will result in a point balance adjustment. If the new item is of lesser value than the original item there will be a point deduction and if the item is of greater value there will be a point increase.